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Support FAQ

Quick answers to common support questions

How quickly will I receive support?

We aim to respond to all support requests within 24 hours during business days. For urgent issues, please email us at [email protected] with 'URGENT' in the subject line.

What information should I include in my support request?

Please include your account email, a detailed description of the issue, any error messages you're seeing, and steps you've already tried. Screenshots are also very helpful.

Do you offer phone support?

Currently, we provide support through email. This channel allows us to provide detailed assistance and maintain a record of our conversation for future reference.

Can you help with technical issues on my device?

We can help troubleshoot issues related to our platform. For device-specific problems, we'll guide you to the appropriate resources or suggest contacting your device manufacturer.

Company Information

Get in touch with Annot, MB

Address

Annot, MB
Vilnius, Lithuania
European Union

Business Hours

Monday - Friday
9:00 AM - 6:00 PM
Eastern European Time (EET)

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